Privacy Policy & Data Deletion Instructions
Last Updated: June 2026
NailDesk values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our SaaS application, dashboard, and WhatsApp booking workflows.
1. Information We Collect
- Account Data: Name, business name, contact email, phone number, and physical or regional location details.
- Client Booking Data: Phone numbers, names, appointment dates, and beauty service histories submitted by customers interacting with our booking workflows.
- Technical Data: IP addresses, browser types, log data, and system performance metrics collected during your session.
2. How We Use Your Information
We use the collected information to:
- Provision and maintain your NailDesk React dashboard and backend microservices.
- Route automated booking notifications, confirmations, and reminders via the WhatsApp Business API.
- Secure and verify user login sessions using custom security protocols.
- Process subscription billing through integrated South African payment gateways.
3. Sharing and Disclosing Data
We do not sell your personal information. Data is shared only with trusted third parties strictly necessary to perform core infrastructure operations:
- Cloud infrastructure providers (e.g., Render, Railway).
- Authorized payment processors (PayFast, Paystack, Ozow).
- Meta Platforms, Inc. (solely for routing messages via the WhatsApp Business API).
4. Data Retention and Security
We implement industry-standard encryption, tokenization, and strict API access controls to protect data. We retain personal data only for as long as your account remains active or as required by law.
5. User Data Deletion Instructions (Meta Compliant)
NailDesk provides an explicit mechanism for users and their clients to request the deletion of their personal information.
- How to Request Deletion: You can request that your personal information, account records, or client records be permanently removed from our databases at any time by sending an explicit email request to support@naildesk.co.za.
- Processing Time: Upon receiving a valid request, we will verify ownership and permanently purge all requested historical record databases within 7 business days, except where data must be retained for legal compliance or financial accounting.
6. About NailDesk
NailDesk is developed, owned, and operated by a privately registered company in the Republic of South Africa, with headquarters in Midrand, Gauteng. The company operates in accordance with the Companies and Intellectual Property Commission (CIPC). Registration documentation and corporate details are available upon official request.
If you have any questions about this Privacy Policy, please reach out to us at: support@naildesk.co.za